Convenience, Courtesy and Care: The impact of MTI Reforms in Public Sector Teaching Hospitals on Patients’ Satisfaction

Abstract

Patient satisfaction has become a guiding tool for designing public policy in the field of health care services. Patient satisfaction is an important indicator for evaluating quality of care provided by healthcare providers. This study explores and assesses user perceptions about implementation of Medical Teaching Institution reforms and its effects upon patient satisfaction. The findings are based on a quantitative survey conducted on patients through a convenience sampling. The structural equation modeling (SEM) technique has been used; the findings prove reduction in waiting time for patients in the outpatient department. Patients are observed as satisfied with treatment process in the hospitals, method of consultation, awareness of health conditions, availability of drugs and improvements after getting treatment. This can be safely concluded that overall quality of care has become improved after the implementation of reforms. The study also mentions useful practical and theoretical contributions, limitations, and future study suggestions.