JANJUA, Qaiser Rashid. Service Failures and Consumer Responses: Exploring the Antecedents of Consumer Dissatisfaction and Propensity to Complain. Business & Economic Review, [S. l.], v. 9, n. 4, p. 23–48, 2017. DOI: 10.22547/BER/9.4.2. Disponível em: https://bereview.pk/journal/index.php/ber/article/view/189.. Acesso em: 18 apr. 2026.